We want you to purchase with clarity and confidence. This Refund Policy explains how refunds work for the CLEAR Framework Toolkit purchased from Getting Clear with Em, a brand of Em International, the operating name of 12894173 Canada Inc. (“we,” “us,” or “our”).
Please read this Policy before purchasing. By purchasing the CLEAR Framework Toolkit, you agree to this Refund Policy.
1. 14-Day CLEAR Confidence Guarantee
We offer a 14-day money-back guarantee on a customer’s first purchase of the CLEAR Framework Toolkit.
If the CLEAR Framework Toolkit is not the right fit for you, you may request a full refund within 14 calendar days of the original purchase date.
For example, if you purchase on November 1, your refund request must be received by 11:59 p.m. Eastern Time on November 15.
2. How to Request a Refund
Email [email protected] within 14 calendar days of the original purchase date and include:
Your full name.
The email address used at purchase.
Your order number, if available.
The date of purchase.
You do not need to explain your reason. We may ask only for the information needed to locate and verify your order.
3. What Happens After a Refund
If your refund is approved:
We will issue a full refund, in United States dollars (USD), of the amount you paid, to the original payment method through Stripe.
Because refunds are issued in USD, the amount shown in your local currency may differ from your original charge due to exchange-rate changes. Currency-conversion or foreign-transaction fees charged by your bank or card issuer are not refundable by us.
Your access to the CLEAR Framework Toolkit learning platform, member area, and all online content will be revoked.
Transcripts and audio recordings you downloaded during your access period remain yours to keep for personal use, subject to our Terms & Usage.
We process approved refunds promptly, usually within 5 business days of approval. It may take several additional business days for your bank or card issuer to display the refund
4. Eligibility and Limits
This guarantee applies to:
A customer’s first purchase of the CLEAR Framework Toolkit.
Purchases made directly through https://myclearframework.com or a checkout page operated by us.
Refund requests received within 14 calendar days of the original purchase date.
We may limit refunds to one per customer, account, or payment method where reasonably necessary to prevent misuse, fraud, or duplicate purchases.
5. Purchases Not Covered
Unless stated otherwise at the time of purchase, this Policy does not apply to:
Private coaching, consulting, live sessions, events, or workshops already delivered.
Physical products after shipping or delivery.
Separate add-ons, upgrades, bundles, or future offers with their own stated refund terms.
Purchases made through an unauthorized third party.
Exchange-rate differences, or currency-conversion or foreign-transaction fees charged by your bank or card issuer.
If another product or service has a different refund policy, the policy shown at its point of purchase applies.
6. Chargebacks and Payment Disputes
If you have a concern about your purchase, please contact [email protected] first. We review every eligible refund request in good faith.
Nothing in this section limits your legal right to dispute a charge with your card issuer or payment provider.
7. No Guaranteed Outcomes
The CLEAR Framework Toolkit is an educational and reflective resource. Refund eligibility is based on the terms of this Policy, not on achieving a particular personal, professional, business, financial, health, or other outcome.
8. Your Consumer Rights
Nothing in this Refund Policy limits or excludes any right or remedy you have under Québec’s Consumer Protection Act or other applicable law.
9. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect on your purchase date applies to your purchase unless a change is required by law or is more favourable to you.
10. Contact Us
12894173 Canada Inc., operating as Em International (Getting Clear with Em)
479 Av. Mousseau-Vermette, Dorval, QC H9S 0A6, Canada
Email: [email protected]